Overview
The team of 4kids toys is delighted answer any questions our customer may have. The questions can be small or big, we value all of them! To minimize our customer’s valuable time and effort of contacting us, we have listed below some of the frequently asked questions and the answers. But if your questions are not listed here, then please contact us and we are always happy to answer them.
In General
What is 4kids toys and www.4kidstoys.com ?
The 4kids toys is a privately owned business in specialized with selling of quality products for Infant, Toddler and Kids. www.4kidstoys.com is one of our divisions to sell our products online for the customers to purchase from around the world without visiting our showroom.
What Products do we sell?
We sell good quality of Toys, Fashion Jewelry, Gifts, Clocks & Watches, School Stationery, Baby supplies and Bedroom Accessories for Infants, Toddler and Kids.
Where are we located?
Our office, Showroom and Warehouse is located in Malappuram District, Kerala, India. The entire products displayed on our website are stored in our warehouse. Please visit “Contact Us” page for our physical address and contact information.
Who can buy the product from us?
- Individual customers can buy the products from our website of www.4kidstoys.com or visiting our retail outlet. Product will be sold on retail price!
- Business entities (Retailers) can buy the products in bulk from our website of www.4kidstoys.com or visiting our warehouse. Product will be sold on wholesale price!
What is good about us?
We are serious about what we do! And we care about our child health! Our commitment to society is to provide quality products for our child to learn, play without harming their healthy future. Our entire products meet the international and Indian standard and safety rules.
Product Related
Is the products are safe to use for my kids?
Absolutely! The products we sell on our website and retail shop are personally selected from international & local manufacturer and markets to assure the durability and safety. The products are gone through several quality checks and may test in accredited laboratories to assure there are no harmful materials used during manufacturing. The products meet the international and Indian standard and safety rules. Child safety is our priority!
It’s very important that the parents to choose the appropriate product based on their child age, interest and gender. If you are unsure which product to choose, then seek assistance from us or your pediatrician.
What is the advantage of buying products from our website Vs. Showroom?
The advantage of purchasing from our website is pretty simple as any other website. Customer can purchase conveniently from anywhere in the world. The website is available to shop for 24 hrs in a day, 7days a week and 365 days in a year. We deliver the product to your address anywhere in India at free of charge*.
Purchase and Delivery
What is the minimum order value required to avail the free shipping service?
To avail the free shipping service, the minimum order value is set to Rs 500 or above. However, if you would like to purchased an items below this value, additional shipping charge may apply.
Do I need to register to purchase online?
Registration is not compulsory. Customer can purchase from our website as guest if they are not yet comfortable to register on our website. But registration will helps us to contact you if any assistance required after purchase. To provide an outstanding customer service and hassle free shopping experience, we strongly recommend you to register with us. Yes, it is free of charge!
How do I know if my order is been accepted?
Our customer will receive an auto generated e-mail upon successful completion of purchase from our website. Please check your junk mail folder if you have not received an e-mail from us or contact us for further assistance.
How long does it take to receive my order?
The products should reach to our customers within 4-7 working days normally. However, it may vary depend on the location, the nature of the product Etc… Deliveries in metro cities are much faster compared to non-metros. The expected time of delivery in non-metro is approximately between 4-14days. Again, these may vary depend on the area you are living. Home delivery may not be possible if you are living in a remote area. You may require to collect the items from the courier company office that near to you if they unable to deliver.
What if I’m not available to collect the order upon delivery?
We understand! Please contact us when you know that you may not be available to collect the order upon expected time delivery. We will do our best effort to reschedule your delivery according to your availability. You can also authorise someone else to collect your order on your behalf. (A written authorization letter will be required) Our courier partner will make 3 attempts to contact our customer to arrange the delivery. If they are unable to reach, then the order will be returned back to us. So please make sure you are available to take the call and your phone number on our website is up-to-date.
Can I purchase as gift for someone else? Will you be able to deliver to the person I wish?
Of course! You can purchase the items and let us know to whom and when you would like us to deliver the item. Please note that we can only deliver to an address in India, we are unable to ship outside India until further notice. We can also do a gift wrapping and even print a card under your name. So please send us the message that you would like to be printed on the card. All of these extra services are absolutely free of charge. How is that? Isn’t wonderful?
Can I purchase a gift voucher online and send to my friend?
Certainly! You can purchase an e-gift voucher from our website and send to your friend or family.
How long is the gift voucher valid for?
Gift voucher will be valid for 1 year from the date of purchase. If the gift voucher is unused before the expiry date it becomes invalid to use.
Exchange and Return
What if I have received wrong items?
Yes, it will be very disappointing! We hope this will not happen to you as we always double check before shipping an order. But if it did happen to you then please contact us immediately. We will do every effort to replace your order within the minimal time frame. Any additional cost associated with this will be paid by us.
What if I found the item is broken or damaged upon delivery?
Oops! We don’t want these things to happen to our client. We always check the items before shipping and we do our own packing to assure the product reach to our client safely. But if it still happened to you then please contact us immediately and we will replace the item damaged within the minimal time frame. All the cost associated with the replacement will be paid by us.
What if the item didn’t fit to my child or if it is too big?
Ooh No! It may happen as we are not sooo good in judging ourselves. Never mind, you can return the item to exchange with the correct size within 14 days from purchase. Please visit our exchange and return policy for further information.
What if I’m not happy with the product I have purchased online or at the store?
We understand! It’s ok to change your mind after purchase. You can return or exchange an item within 14 of purchase if you are not 100% satisfied with the product you have purchased. Please visit our exchange and return policy for further information.
Payment and Refund
What if I don’t have a bank account or credit card? How can I purchase from your website?
It’s Ok! We offer many payment solutions to accommodate all our clients. Our customer can choose one of many payment solutions we offer to purchase online. Please visit our payment policy for further information or contact us to assist you further.
How safe is it to purchase using my credit card or debit card on your website?
Be relaxed! We thought about this many time as you did. It’s our duty to protect our clients. Therefore we have deployed state of the art online security system to provide a safe and secure online payment. Nowadays it’s a usual practice that you will receive an SMS to your registered mobile number from your banker soon you make an online transaction. So if you have noticed any unauthorized transaction on your credit card, please notify us and your banker immediately. We will freeze the transaction and may not ship the items until further confirmation receive from the card holder.
Do I need to pay any tax or other charges while purchasing from your website?
Not at all! The price displayed on our website is final and there are no hidden charges for our customer to pay. All the sales related tax is settled by us directly with the tax department.
When will I receive the refund if I cancel an order?
The customer will receive the refund within 4 to 14 working days after successful return of an item. The refund will be paid as the same mode of payment was made while shopping with us.
*Applicable to minimum purchase value